FAQ

• Embroidery: Embroidery involves stitching thread directly onto fabric to create designs or text. It adds texture and dimension to the fabric.
• DTF Printing: DTF (Direct-to-Film) printing is a method where designs are printed onto a special film, then transferred onto fabric using heat. It allows for vibrant, full-color prints with intricate details.

The extra material on the inside of embroidered apparel is applied during the embroidery process and is called a backing or stabilizer. This backing is used to support the fabric and the embroidery stitches, ensuring the design stays intact and looks professional.

No, we do not accept customer provided garments.

Our decision is rooted in several factors aimed at maintaining the highest standards of craftsmanship and customer satisfaction:

1. Quality Assurance: Our embroidery machines and DTF Prints are calibrated and optimized to work seamlessly with specific fabrics and materials. Using customer-provided garments introduces variables such as fabric tension, thickness, and texture, which can compromise the quality and consistency of the embroidery or DTF Transfer.
2. Risk Mitigation: Embroidering and transferring on customer-provided garments carries the risk of errors or damage to the fabric during the embroidery and transfer process. We take pride in our meticulous attention to detail and prefer to work with garments that we have thoroughly inspected and prepared to ensure a flawless finish.
3. Material Compatibility: Certain fabrics and materials may not be suitable for embroidery or dtf due to their composition or construction.

If you need a certain material, please submit an inquiry form on the Contact page or send us an email at orders@reneaandcompany.com and we will do our best to accommodate your needs!

Yes, we take requests but not every request is accepted.

We pride ourselves on delivering high-quality custom embroidery and DTF-printed apparel tailored to your unique needs. To ensure we can meet your expectations and maintain our standards of excellence, all custom orders undergo a thorough review process.

For more information and to submit an inquiry, please visit our Contact page.

Turnaround time depends on factors like order size, complexity, and current workload. Typically, standard online orders are completed within 2-3 days after the order is confirmed. Custom orders are completed within 7-10 business days after design approval but again depends on the factors previously mentioned.

Yes, we offer rush orders for an additional fee, subject to availability. Please contact us directly to discuss rush order options.

Changes can be made within 2 hours of placing your order. After that, changes may not be possible if production has already begun. Please contact us as soon as possible if you need to make changes.

We take pride in our attention to detail, quality craftsmanship, and exceptional customer service. We strive to ensure that your custom designs exceed your expectations.